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Product Management Root Cause Analysis Question: Investigating Instagram Reels' performance issues across different countries

Asked at Meta

12 mins

Let's say there are a few countries where Instagram Reels aren't doing so well. Identify why.

Data Analysis Problem Solving Strategic Thinking Social Media Entertainment Technology
Social Media User Engagement Performance Optimization Root Cause Analysis Market Localization

Introduction

Instagram Reels' underperformance in certain countries presents a complex challenge requiring systematic analysis. I'll approach this issue by examining potential root causes, formulating data-driven hypotheses, and proposing targeted solutions. My analysis will cover technical, user behavior, product, and external factors to provide a comprehensive understanding of the situation.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • What specific metrics are we using to measure Reels' performance in these countries?

  • How long has this underperformance been observed?

  • Are there any particular user segments (age, gender, content type) more affected?

  • Have there been any recent product updates or algorithm changes?

  • What's the competitive landscape for short-form video in these markets?

  • Are there any known technical issues or infrastructure limitations in these countries?

These questions will help pinpoint the scope and nature of the problem, guiding our analysis and solution development.

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