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Product Management Root Cause Analysis Question: Investigating Instagram Stories engagement decline

Asked at Meta

15 mins

Why has the average time spent per user in Instagram Stories dropped by 15% over the past week?

Data Analysis Problem Solving Strategic Thinking Social Media Mobile Apps Digital Entertainment
Social Media User Engagement Data Analysis Product Metrics Root Cause Analysis

Introduction

The recent 15% drop in average time spent per user on Instagram Stories over the past week is a significant issue that requires immediate attention. This analysis will systematically identify, validate, and address the root cause while considering both short-term and long-term implications for the product.

I'll approach this problem by first clarifying key details, ruling out external factors, and then diving deep into the product mechanics, user behavior, and potential technical issues. My goal is to provide a comprehensive analysis that leads to actionable insights and solutions.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Has there been any recent change in how we measure "time spent" on Stories?

  • Why: Ensures we're comparing apples to apples
  • Hypothetical answer: No changes in measurement
  • Impact: Validates the observed decrease is real
  • Which user segments are most affected by this drop?

  • Why: Helps narrow down potential causes
  • Hypothetical answer: Primarily affecting users aged 18-24
  • Impact: Focuses our investigation on factors relevant to this demographic
  • Have we released any updates to Stories in the past two weeks?

  • Why: Identifies potential internal causes
  • Hypothetical answer: Minor UI update to Story navigation
  • Impact: Provides a starting point for technical investigation
  • Are we seeing similar trends in other engagement metrics for Stories?

  • Why: Helps understand if this is an isolated issue or part of a broader trend
  • Hypothetical answer: Slight decrease in Story creation, but not as significant
  • Impact: Suggests we need to look at both consumption and creation aspects
  • Has there been any notable competitor activity or market changes recently?

  • Why: Considers external factors that might influence user behavior
  • Hypothetical answer: TikTok launched a new feature similar to Stories
  • Impact: Expands our analysis to include competitive landscape

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