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Product Management Root Cause Analysis Question: Investigating Kuaishou's in-app advertisement click-through rate decline

Why has the click-through rate on Kuaishou's in-app advertisements declined by 20% this month compared to last month?

Data Analysis Problem Solving Hypothesis Testing Social Media Digital Advertising Mobile Entertainment
User Engagement Root Cause Analysis Mobile Apps Ad Performance Short-Form Video

Introduction

The recent 20% decline in click-through rate (CTR) for Kuaishou's in-app advertisements is a significant issue that requires immediate attention. This analysis will systematically investigate potential root causes, generate data-driven hypotheses, and propose actionable solutions to address the CTR drop.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a seasonal component. Has this decline coincided with any major holidays or events in China?

Why it matters: Seasonal factors could explain temporary fluctuations in user behavior. Expected answer: No significant holidays or events during this period. Impact on approach: If confirmed, we'd focus more on internal factors.

  • Considering user segments, I'm curious if this decline is uniform across all user groups. Have you noticed any particular demographic or user type more affected by this CTR drop?

Why it matters: Identifying specific affected segments could point to targeted issues. Expected answer: The decline is more pronounced among younger users (18-25). Impact on approach: We'd investigate factors specifically affecting younger users' engagement.

  • Thinking about recent changes, have there been any significant updates to the ad serving algorithm or UI in the past month?

Why it matters: Recent changes could directly impact ad performance. Expected answer: A minor UI update was implemented two weeks ago. Impact on approach: We'd closely examine the impact of this UI change on ad visibility and user interaction.

  • Considering data integrity, has there been any change in how CTR is measured or reported in the last month?

Why it matters: Ensures we're comparing apples to apples in our analysis. Expected answer: No changes in measurement or reporting methods. Impact on approach: Confirms the decline is real and not a reporting artifact.

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