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Product Management Design Question: Conceptualizing a child-focused ride-sharing service for Lyft

Design Lyft for kids.

Product Design Hard Member-only
Product Design User Segmentation Safety Feature Development Transportation Child Services Technology
User Experience Product Design Child Safety Ride-Sharing Lyft

Introduction

Designing Lyft for kids is an intriguing challenge that addresses a significant gap in the ride-sharing market. We'll need to consider safety, parental control, and child-friendly features while maintaining the core functionality of a ride-sharing service. Let's break this down step by step to create a comprehensive solution.

Tip

Does this approach sound good? I'd like to confirm before we dive deeper.

Step 1

Clarify Questions (3 minutes)

  • Is this a standalone product or an extension of the existing Lyft platform?

  • Why it matters: This impacts our development approach and resource allocation.
  • Hypothetical answer: It's an extension of the existing Lyft platform.
  • Impact: We'll leverage existing infrastructure while focusing on kid-specific features.
  • What age range are we targeting for "kids"?

  • Why it matters: Different age groups have distinct needs and legal considerations.
  • Hypothetical answer: We're focusing on children aged 6-15.
  • Impact: This will guide our safety features and user interface design.
  • Are there any specific safety regulations we need to consider?

  • Why it matters: Compliance is crucial when dealing with minors.
  • Hypothetical answer: Yes, we need to comply with child passenger safety laws and background check requirements.
  • Impact: This will influence our driver selection and vehicle requirements.
  • What insights do we have from user research about parents' concerns with ride-sharing for kids?

  • Why it matters: Understanding parent concerns will help us address key pain points.
  • Hypothetical answer: Parents are primarily concerned about driver trustworthiness and real-time tracking.
  • Impact: We'll prioritize features that address these specific concerns.

Propose the Goal

Given Lyft's focus on expanding its user base and improving accessibility, I believe our goal is to create a safe, trustworthy, and convenient ride-sharing service for children that gives parents peace of mind while opening up a new market segment. Does this align with your vision?

Define the Scope

For this product design challenge, let's focus on creating a minimum viable product (MVP) that addresses the core needs of both parents and children. We'll assume we're building on top of Lyft's existing infrastructure and driver network.

Based on these assumptions, let's move forward with our solution.

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