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Product Management Design Question: Multi-factor authentication app tailored for visually challenged users

Design a Multi factor authentication app for the visually challenged.

Product Technical Hard Member-only
Accessibility Design Security Implementation User-Centered Design Technology Cybersecurity Assistive Technology
User Experience Product Design Authentication Accessibility Inclusive Technology

Designing a Multi-Factor Authentication App for the Visually Challenged at TechVision

Introduction

The challenge at hand is to design a multi-factor authentication (MFA) app that caters specifically to visually challenged users. This task requires us to balance robust security measures with accessibility, ensuring that the app is both secure and usable for our target audience. Our goal is to create an inclusive solution that doesn't compromise on security while providing an intuitive experience for visually impaired users.

I'll approach this problem by first clarifying the technical requirements, analyzing the current state of MFA technologies, proposing tailored solutions, outlining an implementation roadmap, defining metrics for success, addressing potential risks, and finally, discussing the long-term technical strategy.

Tip

Remember that accessibility and security are not mutually exclusive. Our technical solution must excel in both areas to truly serve our users.

Step 1

Clarify the Technical Requirements (3-4 minutes)

Key Technical Areas to Clarify:

  • Product Context: Is this a new product or an adaptation of an existing MFA app?

  • Technical Constraints: What platforms (iOS, Android, web) should the app support?

  • Engineering Team Dynamics: What's the team's experience with accessibility technologies?

  • Security & Compliance: What specific security standards (e.g., NIST guidelines for MFA) must we adhere to?

  • Infrastructure: Will this be a cloud-based solution or require on-premise components?

For each question, I'll provide:

  • Why this technical aspect matters
  • Hypothetical answer
  • Impact on technical approach

For example, regarding the product context:

This matters because it affects our architectural decisions and development approach. Let's assume this is a new product. This means we have the flexibility to design our architecture from the ground up with accessibility and security in mind, without being constrained by legacy systems.

Tip

After clarification, I'll state that I'm assuming we're building a new, cloud-based mobile app supporting both iOS and Android, adhering to NIST MFA guidelines, with a team that has moderate experience in accessibility technologies.

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