Is it better for Pintu to focus on acquiring new users or increasing engagement of existing ones?

Introduction

The key trade-off we're examining is whether Pintu should focus on acquiring new users or increasing engagement of existing ones. This decision is crucial for Pintu's growth strategy and resource allocation. I'll analyze this trade-off by considering the product context, potential impacts, key metrics, and experimental approaches to inform a data-driven recommendation.

Step 1

Clarifying Questions (3 minutes)

• What is Pintu's current user base size and growth rate?

• Why it matters: Understanding the current scale helps determine if there's more potential in acquisition or engagement.
• Hypothetical answer: 1 million users with 5% month-over-month growth.
• Impact: If growth is already high, focusing on engagement might be more beneficial.

• What's the current user retention rate?

• Why it matters: Low retention could indicate a need to focus on engagement over acquisition.
• Hypothetical answer: 30-day retention rate is 40%.
• Impact: A low retention rate might suggest prioritizing engagement to improve product-market fit.

• What's Pintu's primary revenue model?

• Why it matters: The revenue model influences whether new users or engaged users drive more value.
• Hypothetical answer: Freemium model with premium features and in-app purchases.
• Impact: If revenue primarily comes from power users, engagement might be more critical.

• Are there any immediate market expansion opportunities?

• Why it matters: Significant expansion opportunities could favor acquisition.
• Hypothetical answer: Pintu is considering expanding to two new countries in the next quarter.
• Impact: Expansion plans might tilt the focus towards acquisition to capture new markets.

• What's the current customer acquisition cost (CAC) trend?

• Why it matters: Rising CAC could make acquisition less attractive compared to engagement.
• Hypothetical answer: CAC has increased by 20% over the last six months.
• Impact: Increasing CAC might favor focusing on engagement of existing users.