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Product Management Root Cause Analysis Question: Investigating sudden drop in property listings on a real estate platform

Why has the number of new property listings on Property Finder dropped by 30% in the last month for our Dubai residential market?

Data Analysis Problem Solving Strategic Thinking Real Estate PropTech Online Marketplaces
Data Analysis Root Cause Analysis User Behavior Real Estate Tech Market Dynamics

Introduction

The sudden 30% drop in new property listings on Property Finder for the Dubai residential market is a critical issue that demands immediate attention. This significant decrease could have far-reaching implications for our platform's value proposition, user engagement, and overall market position. To address this complex problem, I'll employ a systematic approach to identify, validate, and resolve the root cause while considering both short-term fixes and long-term strategic implications.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a seasonal factor at play. Has this 30% drop occurred during a typically slow period for the Dubai real estate market?

Why it matters: Seasonal trends could explain the decrease and inform our response strategy. Expected answer: No, this drop is unusual for this time of year. Impact on approach: If seasonal, we'd focus on market-specific solutions; if not, we'd investigate internal factors more closely.

  • Considering potential technical issues, have there been any recent changes to our listing submission process or platform infrastructure?

Why it matters: Technical problems could be preventing property owners from successfully posting listings. Expected answer: No major changes in the last month. Impact on approach: If yes, we'd prioritize technical fixes; if no, we'd explore other factors more deeply.

  • Thinking about market dynamics, has there been any significant shift in Dubai's real estate regulations or economic policies recently?

Why it matters: External factors could be influencing property owners' decisions to list. Expected answer: No major policy changes in the past month. Impact on approach: If yes, we'd need to adapt our strategy to new market conditions; if no, we'd focus more on internal factors.

  • Regarding user behavior, have we noticed any changes in engagement metrics from property owners or agents who typically post listings?

Why it matters: Changes in user behavior could indicate underlying issues with our platform or shifts in market preferences. Expected answer: Some decrease in login frequency from regular listers. Impact on approach: If yes, we'd investigate user experience and engagement strategies; if no, we'd look more closely at external market factors.

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