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Product Management Root Cause Analysis Question: Investigating Reddit's homepage engagement decline

Why has the average time spent on Reddit's homepage declined by 20% this month compared to last month?

Data Analysis Hypothesis Testing Product Strategy Social Media Content Platforms Online Communities
Social Media User Engagement Data Analysis Root Cause Analysis Algorithm Optimization

Introduction

The recent 20% decline in average time spent on Reddit's homepage is a significant issue that requires immediate attention. This analysis will systematically identify, validate, and address the root cause while considering both short-term and long-term implications for Reddit's user engagement and overall platform health.

To tackle this problem, I'll follow a structured approach that covers issue identification, hypothesis generation, validation, and solution development. My goal is to provide a comprehensive analysis that not only addresses the immediate concern but also offers insights for future product improvements and user retention strategies.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might have been a recent product update. Has there been any significant change to the homepage algorithm or layout in the past month?

Why it matters: Product changes often directly impact user behavior. Expected answer: Yes, there was a recent update to the content recommendation algorithm. Impact on approach: If confirmed, we'd focus on analyzing the algorithm change and its effects.

  • Considering user segments, I'm curious about the distribution of this decline. Is the 20% decrease uniform across all user types, or are certain segments more affected?

Why it matters: Identifying specific affected segments can narrow down potential causes. Expected answer: The decline is more pronounced among casual users compared to power users. Impact on approach: We'd investigate factors that might disproportionately affect casual users.

  • Given the metric specificity, I'm wondering about the definition of "homepage." Does this include only the initial landing page, or does it encompass scrolling behavior as well?

Why it matters: Understanding the exact metric helps pinpoint where in the user journey the issue occurs. Expected answer: The metric includes both initial view and scrolling behavior. Impact on approach: We'd analyze both initial engagement and content exploration patterns.

  • Thinking about external factors, have there been any significant world events or trending topics that might have affected user behavior during this period?

Why it matters: External events can dramatically shift user attention and platform usage. Expected answer: No major world events, but there was a trending topic that gained significant traction. Impact on approach: We'd examine how trending content affects overall engagement patterns.

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