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Product Management Root Cause Analysis Question: Investigating sudden increase in user-uploaded videos on content platform

You notice a spike in the number of user-uploaded videos on your platform in June. What do you think is the cause, and how would you test it?

Data Analysis Hypothesis Testing Problem-Solving social media content creation digital entertainment
Data Analysis Product Metrics Content Creation Root Cause Analysis User Behavior

Introduction

A sudden spike in user-uploaded videos on our platform in June presents an intriguing product challenge. To address this issue, I'll employ a systematic approach to identify, validate, and resolve the root cause while considering both immediate and long-term implications for our video-sharing ecosystem.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • What's the magnitude of the spike compared to previous months?

  • Are there any specific video categories or user segments driving this increase?

  • Have we implemented any recent product changes or marketing campaigns?

  • Is this spike consistent across all geographic regions?

  • Are there any changes in video quality or duration metrics?

  • Has there been any shift in our content moderation policies?

Why these questions matter: Understanding the context and specifics of the spike will help us narrow down potential causes and focus our investigation. For instance, if the spike is limited to a particular region or user segment, it could point to localized factors or targeted initiatives.

Hypothetical answers:

  • 50% increase in uploads compared to the previous month
  • Spike primarily in short-form, entertainment content
  • No major product changes, but a new influencer partnership program launched in May
  • Spike is global but more pronounced in North America and Europe
  • Average video duration has decreased by 20%
  • No changes to content moderation policies

Impact on solution approach: These answers would guide us to focus on the influencer partnership program, short-form content trends, and potential technical optimizations for shorter video uploads.

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