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Product Management Design Question: Accessible messaging app concept for blind users with voice navigation

Asked at Meta

15 mins

Design an app like WhatsApp for the blind.

Product Design Hard Member-only
User-Centric Design Accessibility Innovation Feature Prioritization Social Media Assistive Technology Mobile Communication
Product Design Accessibility Assistive Technology Mobile Apps Voice UI

Introduction

Designing a WhatsApp-like app for the blind presents a unique challenge in making instant messaging accessible and user-friendly for visually impaired individuals. This task requires us to rethink traditional UI/UX paradigms and leverage assistive technologies to create an inclusive communication platform. Let's approach this by first clarifying our objectives, understanding user needs, and then developing innovative solutions.

Tip

Does this approach sound good? I'd like to confirm before we dive deeper.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this might be for a specific company's existing product. Is that the case, or are we designing this as a standalone app?

Why it matters: Helps frame the solution within company constraints or as a new venture. Expected answer: Standalone app Impact on approach: Would focus on building from scratch, considering partnerships and integrations.

  • Considering the specialized nature of this app, I'm assuming we're approaching this as a startup rather than an established tech company. Is that correct?

Why it matters: Influences our resource allocation and go-to-market strategy. Expected answer: Yes, startup approach Impact on approach: Would emphasize lean development, rapid iteration, and seeking funding.

  • Given the unique user base, I'm thinking we might have access to some existing research on blind users' digital behaviors. Do we have any such data to work with?

Why it matters: Informs our understanding of user needs and preferences. Expected answer: Limited existing research available Impact on approach: Would prioritize conducting primary user research early in the process.

Propose the Goal

Given our focus on accessibility, I believe our goal should be to create an intuitive, voice-first messaging app that enables blind users to communicate as effortlessly as sighted users do with traditional messaging apps. Does this align with your vision?

Define the Scope

For this product design challenge, should we focus on core messaging features (text, voice messages, calls) or include more advanced features like file sharing and group chats?

Based on the answers, I'll assume we're designing a standalone, voice-first messaging app for blind users, focusing on core features, with limited existing research to build upon.

Tip

I'll take a moment to organize my thoughts before moving to the next step.

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