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Product Management Root Cause Analysis Question: Investigating declining session length in a popular mobile game

Asked at King

15 mins

Why has the average session length for King's Bubble Witch 3 Saga declined by 5 minutes in the past two weeks?

Data Analysis Problem Solving Product Strategy Mobile Gaming Free-to-Play Casual Games
User Engagement Mobile Gaming Metrics Analysis Root Cause Analysis King

Introduction

The recent decline in average session length for King's Bubble Witch 3 Saga by 5 minutes over the past two weeks is a concerning trend that requires immediate attention. This analysis will systematically investigate potential root causes, generate data-driven hypotheses, and propose actionable solutions to address this issue.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a recent game update. Has there been any significant changes to the game in the last month?

Why it matters: Recent updates can significantly impact user behavior. Expected answer: Yes, there was a major update two weeks ago. Impact on approach: If confirmed, we'd focus on analyzing the changes introduced in the update.

  • Considering user segments, I'm curious about the distribution of this decline. Is the 5-minute decrease consistent across all user segments or more pronounced in specific groups?

Why it matters: Helps identify if the issue is universal or segment-specific. Expected answer: The decline is more significant among casual players. Impact on approach: We'd tailor our solutions to address the needs of the most affected segments.

  • Thinking about engagement metrics, I'm wondering if there's been a corresponding change in other key performance indicators. Have you noticed any shifts in daily active users or retention rates?

Why it matters: Provides context on whether this is an isolated issue or part of a broader trend. Expected answer: DAU has remained stable, but 7-day retention has dropped slightly. Impact on approach: We'd investigate the correlation between session length and retention.

  • Considering external factors, I'm curious about any recent changes in the competitive landscape. Have any major competitors launched new features or marketing campaigns in the past month?

Why it matters: External pressures can influence user behavior across the market. Expected answer: A competitor launched a similar game with innovative features two weeks ago. Impact on approach: We'd analyze the competitor's offering and consider how to differentiate our product.

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