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Product Management Success Metrics Question: Facebook privacy and security goal setting and measurement
Image of author vinay

Vinay

Updated Nov 16, 2024

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Asked at Meta

15 mins

You are the PM for privacy and security at Facebook. What goal would you set and how would you measure success?

Product Success Metrics Hard Member-only
Metric Definition Stakeholder Analysis Strategic Planning Social Media Tech Data Analytics
Privacy User Trust Success Metrics Security Data Protection

Introduction

Addressing privacy and security metrics at Facebook requires a comprehensive approach that balances user trust, regulatory compliance, and business objectives. I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Framework Overview

I'll follow a simple success metrics framework covering product context, success metrics hierarchy.

Step 1

Product Context

Facebook's privacy and security features encompass a wide range of tools and settings that allow users to control their personal information, manage their online presence, and protect themselves from potential threats. Key stakeholders include:

  1. Users: Seeking control over their data and a safe online environment
  2. Advertisers: Requiring user data for targeted advertising while respecting privacy
  3. Regulators: Enforcing data protection laws and privacy standards
  4. Facebook: Balancing user trust with business objectives

User flow typically involves:

  1. Account creation and initial privacy settings
  2. Ongoing management of privacy controls (e.g., post visibility, ad preferences)
  3. Security features (e.g., two-factor authentication, login alerts)

This aligns with Facebook's broader strategy of maintaining user trust while monetizing user data. Compared to competitors like Twitter or LinkedIn, Facebook offers more granular privacy controls but faces greater scrutiny due to its scale and past controversies.

In terms of product lifecycle, privacy and security features are in a mature stage but require constant evolution to address new threats and regulations.

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