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Company focus

Intersection
Product Trade-Off Medium Member-only

How can Intersection balance ad revenue from its Link kiosks with maintaining a positive user experience for pedestrians?

Prepared by NextSprints

15 mins
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Data Analysis Experiment Design Stakeholder Management Smart Cities Advertising Public Infrastructure User Experience Product Trade-Offs Ad Monetization Smart Cities Public Infrastructure
Product Management Trade-Off Question: Balancing ad revenue and user experience for urban kiosks

Introduction

Balancing ad revenue from Link kiosks with maintaining a positive user experience for pedestrians is a critical challenge for Intersection. This scenario involves weighing the financial benefits of advertising against potential user frustration or disengagement. I'll analyze this trade-off by examining the product ecosystem, identifying key metrics, designing experiments, and providing a data-driven recommendation.

Analysis Approach

I'll approach this by first understanding the product and stakeholders, then identifying key metrics and designing experiments to test our hypotheses. We'll use a decision framework to evaluate outcomes and provide actionable next steps.

Step 1

Clarifying Questions (3 minutes)

  • Based on the current market conditions, I'm thinking ad revenue might be a significant portion of Intersection's business model. Could you share how critical Link kiosk ad revenue is to the company's overall financial health?

Why it matters: Helps prioritize revenue vs. user experience Expected answer: Ad revenue is a major contributor, but not the only source Impact on approach: Would influence how aggressively we pursue ad optimization

  • Considering user behavior, I'm assuming pedestrians primarily use Link kiosks for free Wi-Fi and wayfinding. What are the top 3 features users engage with most frequently?

Why it matters: Identifies core value proposition for users Expected answer: Wi-Fi, maps, and local information are most used Impact on approach: Would focus on preserving these key features while optimizing ad placement

  • From a technical standpoint, I'm thinking the kiosks might have limitations on content delivery and user interaction. What are the current technical constraints of the Link kiosks?

Why it matters: Determines feasibility of potential solutions Expected answer: Limited processing power, screen size, and interaction methods Impact on approach: Would narrow down potential solutions to those technically viable

  • Regarding resources, I'm assuming there's a dedicated team for Link kiosk product development. What's the current team structure and capacity for implementing changes?

Why it matters: Assesses ability to execute on potential solutions Expected answer: Small cross-functional team with limited bandwidth Impact on approach: Would prioritize high-impact, low-effort solutions initially

  • Considering timeline, I'm thinking this might be an ongoing optimization effort. Is there a specific deadline or event driving the need for this balance?

Why it matters: Helps prioritize short-term vs. long-term strategies Expected answer: No immediate deadline, but continuous improvement desired Impact on approach: Would allow for a more measured, iterative approach to finding the right balance

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Updated Jan 22, 2025