How can Whatfix improve its in-app guidance system to better support users with disabilities?

Introduction

Improving Whatfix's in-app guidance system to better support users with disabilities is a critical initiative that aligns with both inclusivity and user experience enhancement. I'll approach this challenge by first understanding the current product context, identifying key user segments, analyzing pain points, generating solutions, and proposing a roadmap for implementation.

Step 1

Clarifying Questions (5 mins)

• Looking at Whatfix's product description, I'm seeing this as a digital adoption platform primarily used for employee onboarding and training. Could you help me understand the primary use cases and key features of Whatfix's in-app guidance system?

Why it matters: Determines the scope and focus of our accessibility improvements Expected answer: Primarily used for software walkthroughs, contextual help, and task completion guidance Impact on approach: Would focus on making these core features more accessible

• Considering the nature of in-app guidance, I'm thinking about the diverse range of applications Whatfix integrates with. Can you share insights on the most common types of applications or platforms where Whatfix is deployed?

Why it matters: Influences the technical approach and potential limitations Expected answer: Primarily enterprise software, CRMs, ERPs, and custom web applications Impact on approach: Would need to consider cross-platform accessibility standards and integration challenges

• Given the focus on users with disabilities, I'm curious about any existing accessibility features or compliance standards Whatfix currently adheres to. Could you provide information on the current state of accessibility in the product?

Why it matters: Establishes a baseline for improvements and identifies gaps Expected answer: Basic screen reader support, some keyboard navigation, but not fully WCAG 2.1 AA compliant Impact on approach: Would prioritize bringing the product up to WCAG 2.1 AA standards as a foundation

• Thinking about Whatfix's position in the market, I'm wondering about the competitive landscape in terms of accessibility features. How do Whatfix's current accessibility offerings compare to key competitors?

Why it matters: Helps identify opportunities for differentiation and market positioning Expected answer: Most competitors have similar basic accessibility features, but none have made it a key differentiator Impact on approach: Could position enhanced accessibility as a unique selling point and competitive advantage