Why did C Space's qualitative research report deliveries experience a 20% increase in delays during the summer months?

Introduction

C Space's qualitative research report deliveries experiencing a 20% increase in delays during summer months is a concerning trend that requires thorough investigation. To address this issue, I'll employ a systematic approach to identify, validate, and resolve the root cause while considering both immediate and long-term implications for the business.

Step 1

Clarifying Questions (3 minutes)

• Considering the timing, I'm wondering if there's a seasonal pattern. Has this delay increase been observed in previous summers?

Why it matters: Helps distinguish between a new problem and a recurring seasonal issue. Expected answer: No, this is the first time we've seen such a significant summer delay. Impact on approach: If it's new, we'll focus on recent changes; if recurring, we'll examine summer-specific factors.

• I'm curious about the workload during this period. Has there been an unusual spike in research requests or project complexity?

Why it matters: Helps determine if the issue is demand-related or efficiency-related. Expected answer: Project volume has remained consistent, but complexity has increased slightly. Impact on approach: If volume spiked, we'd look at capacity; if complexity increased, we'd examine processes and skills.

• Thinking about the team, I'm wondering if there have been any significant changes in staffing or leadership during this period?

Why it matters: Personnel changes can impact productivity and processes. Expected answer: We've had some turnover and brought in new team members. Impact on approach: If confirmed, we'd focus on onboarding and training processes.

• Considering technology's role, have there been any recent changes to the tools or systems used for research and report generation?

Why it matters: System changes can cause unexpected disruptions in workflows. Expected answer: We implemented a new project management tool in late spring. Impact on approach: If true, we'd investigate the tool's impact on efficiency and any learning curve issues.