Why has Domestika's average instructor rating declined from 4.8 to 4.2 stars for photography courses since the latest platform update?

Introduction

Domestika's photography course rating decline from 4.8 to 4.2 stars since the latest platform update is a concerning trend that requires immediate attention. I'll approach this issue systematically, focusing on identifying the root cause, validating hypotheses, and developing both short-term and long-term solutions.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking the platform update might be directly related. Could you provide more details about the nature and scope of this update?

Why it matters: Understanding the changes made can help pinpoint potential issues. Expected answer: Information about UI/UX changes, feature additions, or backend modifications. Impact on approach: Significant changes would shift focus to update-related hypotheses.

• I'm curious about the timeline. How long after the update did you notice the rating decline?

Why it matters: The speed of decline can indicate whether it's a direct result of the update or a gradual shift. Expected answer: A timeframe ranging from immediate to several weeks. Impact on approach: A rapid decline would suggest a more direct link to the update.

• Considering user segments, has the decline been uniform across all photography course levels, or is it more pronounced in specific categories?

Why it matters: This helps identify if the issue is global or specific to certain course types. Expected answer: Information on rating distribution across course levels. Impact on approach: Segmented decline would narrow the focus to specific course types or user groups.

• I'm wondering about the instructor perspective. Have you received any feedback from photography course instructors since the update?

Why it matters: Instructor insights could reveal issues not immediately apparent from user ratings. Expected answer: Summary of instructor feedback or concerns. Impact on approach: Significant instructor feedback would add a new dimension to the analysis.