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Product Management Root Cause Analysis Question: Investigating data warehouse usage drop for a B2B SaaS company
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Nextsprints

Updated Jan 22, 2025

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Asked at Fabric

15 mins

Why has Fabric's data warehouse usage declined by 30% over the past month?

Data Analysis Problem Solving Technical Understanding Cloud Computing Data Analytics Enterprise Software
Performance Optimization Root Cause Analysis B2B SaaS Data Warehousing Usage Metrics

Introduction

The recent 30% decline in Fabric's data warehouse usage over the past month is a significant issue that requires immediate attention and a thorough root cause analysis. As we delve into this problem, we'll systematically examine various factors that could contribute to this drop, considering both internal and external influences. Our goal is to identify the primary cause, develop a comprehensive solution, and implement preventive measures to avoid similar issues in the future.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a seasonal component. Has this decline coincided with any particular time of year or event?

Why it matters: Seasonal patterns could explain cyclical usage drops. Expected answer: No significant seasonal correlation. Impact on approach: If seasonal, we'd focus on anticipating and managing these cycles.

  • Considering user segments, I'm curious if this decline is uniform across all user types. Have you noticed any particular user groups more affected than others?

Why it matters: Identifies whether the issue is global or segment-specific. Expected answer: The decline is more pronounced in enterprise users. Impact on approach: We'd tailor our solution to address enterprise-specific issues.

  • Thinking about recent changes, have there been any significant updates to the data warehouse or related systems in the past 1-2 months?

Why it matters: Recent changes could directly impact usage patterns. Expected answer: A minor update was rolled out to improve query performance. Impact on approach: We'd investigate if this update inadvertently caused issues.

  • Regarding competitive landscape, has there been any notable movement from our competitors or new entrants in the market recently?

Why it matters: External market forces could influence user behavior. Expected answer: No significant competitive changes noted. Impact on approach: If competitive, we'd focus on differentiating our offering.

  • Considering data integrity, has there been any change in how we measure or define data warehouse usage in the last month?

Why it matters: Ensures we're comparing apples to apples in our metrics. Expected answer: No changes in measurement or definition. Impact on approach: If changed, we'd need to recalibrate our analysis based on the new metrics.

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