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Product Management Design Question: Sketch of teenagers using smartphones with empathy-enhancing app interface

Design a product for teenagers to have more empathy.

Product Design Medium Member-only
User Empathy Product Ideation Prioritization Social Media EdTech Mental Health Tech
Product Design Social Impact Mobile Apps Teen Tech Empathy Building

Introduction

Designing a product to foster empathy among teenagers is a crucial and timely challenge. In today's digital age, where social interactions are increasingly mediated through screens, developing empathy skills is more important than ever. I'll approach this problem by first clarifying our objectives, then analyzing user segments and pain points, before proposing and prioritizing solutions. Let's dive in.

Tip

Does this approach sound good? I'm happy to adjust if you have any specific areas you'd like me to focus on.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this might be for a specific company's existing product. Is that the case, or are we approaching this as a standalone product?

Why it matters: This helps frame the solution within existing constraints or as a new venture. Expected answer: It's a standalone product. Impact on approach: We'll need to consider building from scratch, including user acquisition strategies.

  • Given the focus on teenagers, I'm assuming we're looking at a mobile-first approach. Is that aligned with your thinking?

Why it matters: Teenagers are primarily mobile users, so this would significantly impact our design decisions. Expected answer: Yes, mobile-first is the right approach. Impact on approach: We'll prioritize mobile UX and features that work well on smartphones.

  • Are there any specific time or resource constraints we should be aware of for this project?

Why it matters: This helps us scope the solution appropriately. Expected answer: We have 6 months and a small team to launch an MVP. Impact on approach: We'll need to focus on core features and rapid iteration.

Propose the Goal

Given the focus on empathy for teenagers, I believe our goal should be to create a product that measurably increases empathetic behaviors and attitudes among teen users within their daily interactions. Does this align with your vision?

Define the Scope

For this product design challenge, should we focus on peer-to-peer interactions as our primary use case? This would allow us to target the most frequent and impactful opportunities for empathy development.

Based on the answers, I'll assume we're designing a standalone, mobile-first product aimed at increasing empathy in peer-to-peer interactions among teenagers, with a 6-month timeline for MVP launch.

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