What caused the sudden spike in app crashes for Halodoc's Android users after the latest update?

Introduction

The sudden spike in app crashes for Halodoc's Android users after the latest update is a critical issue that demands immediate attention. This problem not only impacts user experience but could also have far-reaching consequences for the app's reputation and user retention. I'll approach this analysis systematically, focusing on identifying the root cause, validating hypotheses, and developing both short-term fixes and long-term solutions.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking this might be related to the recent update. Can you confirm when exactly the update was rolled out and when the crash rate started increasing?

Why it matters: Establishes a clear timeline for the issue. Expected answer: Update rolled out on [date], crash rate increased within 24-48 hours. Impact on approach: Narrows down potential causes to changes made in the update.

• I'm curious about the extent of the problem. What percentage of Android users are experiencing crashes, and is it affecting all Android versions equally?

Why it matters: Helps determine if it's a widespread issue or limited to specific user segments. Expected answer: 30% of users affected, primarily on newer Android versions. Impact on approach: Focuses investigation on compatibility issues with recent Android OS versions.

• Considering user behavior, have there been any changes in how users are interacting with the app post-update? Are crashes occurring during specific actions?

Why it matters: Identifies potential user-triggered issues or problematic features. Expected answer: Crashes mostly occur when users attempt to access new features. Impact on approach: Directs attention to newly implemented features and their integration.

• I'm wondering about the app's architecture. Were there any significant changes to the app's core functionality or third-party integrations in this update?

Why it matters: Highlights potential areas of technical debt or integration issues. Expected answer: New payment gateway integrated and database structure modified. Impact on approach: Focuses on testing these new integrations and database interactions.