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Product Management Root Cause Analysis Question: Investigating Palantir Gotham's increased query response time

Why has the average query response time for Palantir Gotham increased by 30% over the past week?

Problem Solving Data Analysis Technical Understanding Big Data Government Enterprise Software
Data Analytics Performance Optimization Root Cause Analysis Big Data Palantir

Introduction

The recent 30% increase in average query response time for Palantir Gotham is a critical issue that demands immediate attention. This performance degradation could significantly impact user experience, data analysis capabilities, and overall system efficiency. I'll approach this problem systematically, focusing on identifying the root cause, validating hypotheses, and developing both short-term fixes and long-term solutions.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking this could be related to recent system changes. Have there been any significant updates or deployments to Palantir Gotham in the past week?

Why it matters: Recent changes often correlate with performance issues. Expected answer: Yes, there was a major update. Impact on approach: If yes, we'd focus on the changes made; if no, we'd look at other factors.

  • Considering the scale of the increase, I'm wondering about data volume changes. Has there been a significant increase in data ingestion or user activity recently?

Why it matters: Increased data load could explain performance degradation. Expected answer: Data volume has remained relatively stable. Impact on approach: If volume increased, we'd focus on scaling; if not, we'd look at other factors.

  • Given the nature of Gotham, I'm curious about query complexity. Are we seeing this increase across all query types, or is it specific to certain complex queries?

Why it matters: Helps narrow down if it's a general issue or specific to certain operations. Expected answer: The increase is seen across various query types. Impact on approach: If specific, we'd focus on those query types; if general, we'd look at broader system issues.

  • Thinking about system health, I'm concerned about potential hardware issues. Have there been any alerts or anomalies in our infrastructure monitoring systems?

Why it matters: Hardware problems can cause widespread performance issues. Expected answer: No significant hardware alerts have been reported. Impact on approach: If hardware issues are present, we'd prioritize infrastructure; if not, we'd focus on software and data aspects.

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