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Product Management Root Cause Analysis Question: Investigating Palantir Apollo's data ingestion rate decrease

Why has the data ingestion rate for Palantir Apollo decreased by 25% in the last 24 hours?

Problem Solving Technical Analysis Data Management Big Data Enterprise Software Cloud Computing
Root Cause Analysis System Performance DevOps Palantir Data Engineering

Introduction

The recent 25% decrease in data ingestion rate for Palantir Apollo over the last 24 hours is a critical issue that demands immediate attention. As we dive into this analysis, we'll systematically explore potential causes, validate hypotheses, and develop a comprehensive plan to address the root cause while considering both short-term fixes and long-term strategic implications.

Our approach will involve a thorough examination of internal and external factors, data analysis, and cross-functional collaboration to ensure we're addressing the issue holistically. Let's begin by clarifying key aspects of the situation to guide our investigation.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Given the sudden drop, I'm thinking there might be a technical issue. Has there been any recent system update or maintenance that coincides with this decrease?

Why it matters: Identifying recent changes can quickly pinpoint potential causes. Expected answer: Yes, a system update was deployed 48 hours ago. Impact on approach: If confirmed, we'd focus on rollback options and code review.

  • Considering user behavior, I'm curious about usage patterns. Have we seen any significant changes in user activity or data sources in the past week?

Why it matters: User behavior shifts could explain ingestion rate changes. Expected answer: No major changes in user activity have been reported. Impact on approach: If true, we'd shift focus to technical or external factors.

  • Looking at the data pipeline, I'm wondering about data source stability. Have any of our major data providers reported issues or changes in their systems?

Why it matters: External data source problems could directly impact ingestion rates. Expected answer: One major provider reported API changes yesterday. Impact on approach: If confirmed, we'd prioritize adapting our ingestion process to the new API.

  • Considering potential measurement errors, has there been any change in how we calculate or monitor the data ingestion rate?

Why it matters: Ensures we're addressing a real issue, not a measurement anomaly. Expected answer: No changes in measurement methodology. Impact on approach: If changes occurred, we'd need to recalibrate our metrics before further analysis.

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