How might Cisco enhance its DNA Center network management software to simplify configuration and troubleshooting for IT teams?

Introduction

To enhance Cisco's DNA Center network management software for IT teams, we need to focus on simplifying configuration and troubleshooting processes. This improvement will directly impact the efficiency and effectiveness of network administrators managing complex enterprise networks. I'll approach this challenge by analyzing user segments, identifying pain points, generating solutions, and proposing metrics for success.

Step 1

Clarifying Questions (5 mins)

• Looking at the product context, I'm thinking DNA Center is primarily used by enterprise IT teams. Could you confirm the main user base and typical organization size we're targeting?

Why it matters: Determines the complexity of networks and scale of solutions needed Expected answer: Mid to large enterprises with 1000+ employees and complex network infrastructures Impact on approach: Would focus on scalability and automation for larger networks

• Considering user behavior, I'm curious about the most common tasks performed in DNA Center. What are the top 3-5 actions users take daily?

Why it matters: Identifies key areas for simplification and automation Expected answer: Network discovery, device configuration, policy management, and troubleshooting Impact on approach: Would prioritize improvements in these high-frequency tasks

• Regarding pain points, I'm wondering about the current time spent on configuration and troubleshooting tasks. Do we have data on average time-to-resolution for common issues?

Why it matters: Establishes baseline for measuring improvement impact Expected answer: Average of 2-3 hours for moderate complexity issues Impact on approach: Would set specific time reduction goals for solution success

• Thinking about the product lifecycle, where does DNA Center stand in terms of market adoption and feature maturity?

Why it matters: Determines if we focus on new user acquisition or existing user retention Expected answer: Mature product with strong market share, looking to improve user satisfaction Impact on approach: Would emphasize enhancing existing features over adding new ones