How might BNY improve its Asset Servicing solutions to provide clients with more real-time data and analytics capabilities?

Introduction

To improve BNY's Asset Servicing solutions and provide clients with more real-time data and analytics capabilities, we need to focus on enhancing the existing infrastructure, leveraging cutting-edge technologies, and addressing key pain points in the current system. I'll outline a strategic approach to tackle this challenge, starting with clarifying questions, then moving through user segmentation, pain point analysis, solution generation, and finally, evaluation and measurement.

Step 1

Clarifying Questions

• Looking at the product context, I'm thinking about the current state of BNY's Asset Servicing solutions. Could you provide more information on the primary use cases and key features of the existing system?

Why it matters: This helps us understand the baseline we're working from and identify areas for improvement. Expected answer: The system currently provides daily or end-of-day reporting on asset performance, valuation, and risk metrics. Impact on approach: If the system is already near real-time, we'd focus on enhancing analytics. If it's primarily batch-based, we'd prioritize real-time data infrastructure.

• Considering user behavior, I'm curious about how clients currently interact with the Asset Servicing solutions. What are the most common client requests or pain points related to data timeliness and analytics capabilities?

Why it matters: This helps us prioritize which aspects of real-time data and analytics to focus on. Expected answer: Clients frequently request more frequent updates on portfolio performance and risk exposure. Impact on approach: We'd prioritize real-time updates for these specific metrics and build analytics tools around them.

• Thinking about the competitive landscape, how do BNY's current Asset Servicing solutions compare to competitors in terms of real-time capabilities?

Why it matters: This helps us understand the market position and set appropriate goals for improvement. Expected answer: Some competitors offer more real-time features, but BNY has stronger historical data analysis. Impact on approach: We'd focus on bridging the real-time gap while leveraging BNY's historical data strengths.

• Regarding company alignment, what are BNY's broader strategic goals for its Asset Servicing business, and how does enhancing real-time capabilities fit into this vision?

Why it matters: Ensures our solution aligns with overall company direction. Expected answer: BNY aims to be a leader in digital transformation of asset servicing, with real-time capabilities as a key differentiator. Impact on approach: We'd emphasize innovative, forward-looking solutions that position BNY as a technology leader in the space.