What features could be added to Luno's wallet to improve security and ease of use for long-term crypto storage?

Introduction

To improve security and ease of use for long-term crypto storage in Luno's wallet, we need to carefully consider user needs, market trends, and technological advancements. I'll outline a strategic approach to enhance these critical aspects of the product.

Step 1

Clarifying Questions (5 mins)

• Looking at the product context, I'm thinking Luno might be targeting both novice and experienced crypto users. Could you help me understand the primary user segments and their key use cases for long-term storage?

Why it matters: Determines the complexity and focus of security features Expected answer: Mix of novice and experienced users, primarily using for long-term investment Impact on approach: Would balance advanced security with user-friendly interfaces

• Considering user behavior, I'm curious about the current interaction patterns. What are the most common actions users take when accessing their long-term storage wallets, and how frequently do they interact with them?

Why it matters: Influences the design of security measures and ease-of-use features Expected answer: Infrequent access, mainly for checking balances or making occasional transfers Impact on approach: Would focus on robust authentication and simplified key management

• Regarding pain points, I'm wondering about the current security concerns. What are the most common security issues or user complaints related to long-term storage in Luno's wallet?

Why it matters: Identifies key areas for improvement in security features Expected answer: Concerns about key management, fear of hacks, and difficulty recovering lost access Impact on approach: Would prioritize features like multi-factor authentication and improved recovery options

• Considering the product lifecycle, where does Luno's wallet stand in terms of market maturity and user adoption for long-term storage? Are we looking to expand this feature or optimize existing capabilities?

Why it matters: Determines whether to focus on innovative features or refine current offerings Expected answer: Established product looking to enhance long-term storage capabilities Impact on approach: Would balance introducing new security features with improving existing user experience