Introduction
To encourage long-term financial planning in NerdWallet's budgeting app, we need to identify and implement features that motivate users to think beyond their immediate financial needs. I'll approach this challenge by first understanding our users and their pain points, then generating and prioritizing solutions that align with NerdWallet's goals and user needs.
Step 1
Clarifying Questions
Why it matters: This helps us understand which areas of the app have the most potential for encouraging long-term planning. Expected answer: Users engage weekly, primarily for expense tracking and basic budgeting. Impact on approach: We'd focus on integrating long-term planning features into these high-engagement areas.
Why it matters: This informs whether we should focus on user acquisition or retention strategies. Expected answer: Moderate market share with slowing growth rate. Impact on approach: We'd prioritize features that increase user retention and lifetime value.
Why it matters: Ensures our proposed features align with broader company objectives. Expected answer: KPIs include user retention, engagement with financial advice content, and cross-selling of financial products. Impact on approach: We'd design features that not only encourage long-term planning but also drive these specific KPIs.
Why it matters: Helps identify gaps in the market and potential differentiation points. Expected answer: Competitors are increasingly focusing on AI-driven personalized financial advice. Impact on approach: We might explore innovative AI applications for long-term planning to stay competitive.
Tip
At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.
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