What features could Yulu Bikes add to its electric bicycles to increase rider comfort and safety?

Introduction

To improve rider comfort and safety for Yulu Bikes' electric bicycles, we need to identify key features that address user pain points while aligning with the company's goals. I'll analyze user segments, prioritize pain points, generate solutions, and propose metrics to measure success. Let's begin by clarifying some crucial aspects of the product and market.

Step 1

Clarifying Questions

• Looking at the electric bicycle market, I'm seeing rapid growth and evolving user needs. Could you help me understand Yulu Bikes' current market position and primary user base?

Why it matters: Determines if we focus on expanding market share or enhancing existing user experience Expected answer: Mid-market position with a mix of commuters and recreational users Impact on approach: Would balance features for both user groups, prioritizing those with broader appeal

• Considering the focus on comfort and safety, I'm curious about the current user feedback. What are the top 2-3 complaints or feature requests you're receiving from riders?

Why it matters: Helps identify immediate pain points to address Expected answer: Concerns about battery life, ride stability, and navigation assistance Impact on approach: Would prioritize solutions addressing these specific issues

• Given the emphasis on electric bicycles, I'm wondering about the typical usage patterns. What's the average ride duration and distance for Yulu Bike users?

Why it matters: Influences the types of comfort and safety features needed Expected answer: Average ride of 20-30 minutes, covering 5-7 kilometers Impact on approach: Would focus on features that enhance short to medium-distance urban commutes

• Considering the competitive landscape, I'm interested in understanding Yulu's unique selling proposition. What key features currently set Yulu Bikes apart from competitors?

Why it matters: Helps maintain and enhance differentiation while adding new features Expected answer: Eco-friendly design, smart locking system, and affordable pricing Impact on approach: Would ensure new features complement and strengthen these differentiators