Introduction
The trade-off we're examining today is whether Zayo Group's Ethernet services should prioritize increasing bandwidth capacity or improving network reliability and uptime. This decision is crucial for Zayo's competitive positioning in the enterprise networking market. I'll analyze this trade-off by considering user needs, technical feasibility, business impact, and long-term strategic implications.
I'll start by asking clarifying questions, then identify the trade-off type, understand the product, form a hypothesis, define metrics, design an experiment, plan data analysis, create a decision framework, and finally provide a recommendation with next steps.
Step 1
Clarifying Questions (3 minutes)
Why it matters: Helps gauge the urgency of capacity expansion Expected answer: 30-40% year-over-year increase Impact on approach: High growth would prioritize bandwidth expansion
Why it matters: Determines the severity of reliability problems Expected answer: 99.9% uptime, slightly below industry standard of 99.99% Impact on approach: Lower uptime would shift focus to reliability improvements
Why it matters: Helps tailor solution to most critical customer needs Expected answer: Mix of SMBs prioritizing cost and enterprises demanding reliability Impact on approach: Would inform targeted improvements for different segments
Why it matters: Determines feasibility of simultaneous improvements Expected answer: Limited resources, need to prioritize one area Impact on approach: Would necessitate a phased approach rather than parallel efforts
Why it matters: Influences the scope and ambition of our solution Expected answer: 6-12 months for major upgrades Impact on approach: Shorter timeline would favor incremental improvements
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