How might Infor redesign the interface of its Workforce Management solution to increase employee adoption and ease of use?

Introduction

To redesign Infor's Workforce Management solution interface for increased employee adoption and ease of use, we need to focus on user-centric design principles and address key pain points. I'll outline a strategic approach to tackle this challenge, considering user segments, pain points, potential solutions, and success metrics.

Step 1

Clarifying Questions (5 mins)

• Looking at the product context, I'm thinking Infor's Workforce Management solution likely serves various roles within an organization. Could you help me understand the primary user groups and their key use cases?

Why it matters: Determines which user segments to prioritize in the redesign Expected answer: HR managers, shift supervisors, and employees are primary users Impact on approach: Would tailor interface improvements to these specific user groups

• Considering user behavior, I'm curious about the current adoption rates across different user groups. Can you share any data on user engagement and retention for the Workforce Management solution?

Why it matters: Identifies which user groups need the most attention in the redesign Expected answer: Lower adoption rates among employees compared to managers Impact on approach: Would focus on simplifying the employee-facing interface

• Examining pain points, I'm wondering about the most common user complaints or feature requests. What feedback have you received from users regarding the current interface?

Why it matters: Highlights specific areas of the interface that need improvement Expected answer: Complexity in scheduling and time-off requests are common issues Impact on approach: Would prioritize streamlining these key functionalities

• Considering the product lifecycle, where does the Workforce Management solution stand in terms of market maturity and competition? Are we looking to maintain market leadership or catch up to competitors?

Why it matters: Determines whether to focus on innovation or refinement Expected answer: Mature product with strong market position, but facing new competitors Impact on approach: Would balance innovative features with usability improvements