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Product Management Improvement Question: Enhancing Instagram Stories to boost user engagement and interaction
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Nextsprints

Updated Nov 16, 2024

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Asked at Meta

15 mins

How can Instagram's Stories feature be enhanced to increase user engagement?

Product Improvement Medium Member-only
Feature Prioritization User Experience Design Data Analysis Social Media Digital Marketing Mobile Apps
Social Media User Engagement Product Improvement Feature Enhancement Content Creation

Introduction

Instagram's Stories feature has become a cornerstone of user engagement on the platform. To enhance this feature and increase user engagement, we need to consider the evolving needs of our users, current market trends, and potential technological advancements. I'll outline a strategic approach to improve Instagram Stories, focusing on user-centric solutions that drive engagement and retention.

Step 1

Clarifying Questions (5 mins)

Before diving into solutions, I'd like to ask a few key questions to ensure we're aligned on the scope and objectives of this improvement initiative:

  • What specific metrics are we using to measure user engagement for Stories?

Why this matters: Understanding our key performance indicators will help us target our improvements effectively. Hypothetical answer: We're primarily looking at daily active users (DAU) who post or view Stories, average time spent on Stories, and the number of interactions (replies, reactions) per Story. Impact on solution: This will help us prioritize features that drive these specific metrics.

  • Are there any particular user segments or demographics where we've seen a decline in Stories engagement?

Why this matters: Identifying underperforming segments can help us tailor our solutions to specific user needs. Hypothetical answer: We've noticed a slight decline in engagement among users aged 25-34, particularly in terms of Story creation. Impact on solution: We may need to focus on features that appeal to this demographic or address their specific pain points.

  • What are our main competitors doing in the short-form, ephemeral content space?

Why this matters: Understanding the competitive landscape will help us differentiate our offering and identify potential areas for innovation. Hypothetical answer: TikTok has been gaining traction with its short-form video content, while Snapchat has introduced more AR features in their Stories. Impact on solution: We might need to consider incorporating more video-centric or AR-enabled features to stay competitive.

  • Are there any technical limitations or ongoing projects that might impact potential improvements to Stories?

Why this matters: This helps us understand the feasibility of potential solutions and align with broader company initiatives. Hypothetical answer: We're currently working on improving our AR capabilities and have recently upgraded our video processing infrastructure. Impact on solution: We can leverage these improvements in our Stories enhancements, potentially focusing on AR and video-based features.

Based on these hypothetical answers, I'll assume that:

  1. We're focusing on increasing DAU, time spent, and interactions for Stories.
  2. There's a need to re-engage the 25-34 age demographic.
  3. Video and AR features are areas of potential growth.
  4. We have improved technical capabilities to support advanced video and AR features.

Tip

At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.

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