Why has the average time to disburse funds to Modalku's borrowers increased from 2 days to 5 days this quarter?

Introduction

The increase in average fund disbursement time for Modalku's borrowers from 2 to 5 days this quarter is a critical issue that demands immediate attention. This delay not only impacts user satisfaction but could also have far-reaching consequences for the company's reputation and market position. I'll approach this problem systematically, focusing on identifying the root cause, validating hypotheses, and developing both short-term and long-term solutions.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking there might be a recent change in the loan approval process. Has there been any modification to the approval workflow in the last quarter?

Why it matters: Changes in processes often lead to unexpected delays. Expected answer: Yes, we implemented a new risk assessment model. Impact on approach: If confirmed, I'd focus on optimizing the new model.

• Considering the scale of the increase, I'm wondering about system capacity. Have we seen a significant uptick in loan applications recently?

Why it matters: A surge in applications could strain existing systems. Expected answer: Application volume has increased by 30% this quarter. Impact on approach: If true, I'd prioritize scalability solutions.

• Given the nature of fintech, I'm curious about regulatory changes. Have there been any new compliance requirements introduced in the past few months?

Why it matters: Regulatory changes often necessitate additional checks, potentially causing delays. Expected answer: A new anti-money laundering directive was implemented last month. Impact on approach: If confirmed, I'd focus on streamlining compliance processes.

• Thinking about the end-to-end process, I'm wondering about our banking partners. Have there been any changes or issues with our partner banks recently?

Why it matters: Partner bank processes directly impact fund disbursement times. Expected answer: One major partner bank upgraded their system last month. Impact on approach: If true, I'd investigate integration issues with the upgraded system.