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Pricing
Product Management Design Question: Sketch of a wheelchair-accessible refrigerator with adjustable shelves

Asked at Google

15 mins

Design a fridge for a person in a wheelchair

Product Design Medium Member-only
User-Centered Design Problem-Solving Innovation Home Appliances Assistive Technology Smart Home
User Experience Product Design Accessibility Inclusive Design Home Appliances

Introduction

Designing a fridge for a person in a wheelchair presents a unique opportunity to create an inclusive and accessible appliance. This challenge requires us to consider the specific needs and limitations of wheelchair users while maintaining the core functionality of a refrigerator. I'll approach this design problem by first clarifying our objectives, then analyzing user needs, and finally proposing innovative solutions.

Tip

Does this approach sound good? I'd be happy to adjust my focus if you have any specific areas you'd like me to emphasize.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this might be for a specific company's existing product line. Is that the case, or are we approaching this as a new market entrant?

Why it matters: This helps frame the solution within existing company constraints or as a fresh market opportunity. Expected answer: It's for an established appliance manufacturer looking to expand their accessible product line. Impact on approach: We'd leverage existing manufacturing capabilities and align with current product aesthetics.

  • Considering the specialized nature of this product, I'm assuming we're targeting a niche market rather than mass production. Is this a correct assumption?

Why it matters: It influences our design choices and production scale. Expected answer: Yes, it's a niche product but with potential for broader accessibility applications. Impact on approach: We'd focus on customization options and potentially higher price points to offset lower production volumes.

  • Given the complexity of this design challenge, I'm wondering if there's any existing user research or data on the specific needs of wheelchair users in kitchen environments?

Why it matters: It helps us base our design on real user needs rather than assumptions. Expected answer: Some preliminary research exists, but there's room for more in-depth studies. Impact on approach: We'd incorporate available data and plan for additional user research to inform our design process.

Propose the Goal

Given our focus on accessibility and inclusion, I believe our goal should be to design a refrigerator that provides full functionality and convenience for wheelchair users, enhancing their independence in the kitchen. Does this align with your vision for the project?

Define the Scope

For this design challenge, should we focus specifically on the refrigerator unit itself, or should we consider broader kitchen integration aspects as well?

Based on our discussion, I'll assume we're focusing primarily on the refrigerator unit, with consideration for how it integrates into a wheelchair-accessible kitchen environment.

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