Introduction
The 15% decrease in orders for Onsemi's SiC MOSFET product line from automotive customers over the past quarter is a concerning trend that requires immediate attention. To address this issue, I'll employ a systematic approach to identify, validate, and resolve the root cause while considering both short-term and long-term implications for our product strategy.
This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.
Step 1
Clarifying Questions (3 minutes)
Why it matters: Seasonal fluctuations could explain the decrease without indicating a larger problem. Expected answer: Yes, it has been compared and is still significant. Impact on approach: If seasonal, we'd focus on long-term trends rather than immediate fixes.
Why it matters: Competitive pressure could be driving customers to alternative suppliers. Expected answer: No major changes in competitor offerings have been noted. Impact on approach: If competition isn't the driver, we'd focus more on internal factors or customer needs.
Why it matters: External factors could be influencing customer behavior beyond our control. Expected answer: EV adoption rates remain strong, no major regulatory changes. Impact on approach: If industry trends are stable, we'd look more closely at our product positioning and customer relationships.
Why it matters: Quality or performance issues could be driving customers away. Expected answer: No significant increase in complaints or reported issues. Impact on approach: If product quality is stable, we'd investigate other factors like pricing, supply chain, or customer service.
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