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Product Management Root Cause Analysis Question: Investigating SAG-AFTRA's member dues collection rate drop
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Nextsprints

Updated Jan 22, 2025

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Why has SAG-AFTRA's member dues collection rate dropped by 15% over the past quarter?

Data Analysis Problem-Solving Strategic Thinking Entertainment Media Labor Unions
Root Cause Analysis Financial Analysis Entertainment Industry Membership Retention Union Management

Introduction

The recent 15% drop in SAG-AFTRA's member dues collection rate is a concerning trend that requires immediate attention and a thorough analysis. As we delve into this issue, we'll systematically examine potential causes, gather relevant data, and develop a strategic plan to address the root cause and prevent future occurrences.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Considering the timing, I'm wondering if there have been any recent changes to the dues collection process. Have there been any modifications to payment methods or collection procedures in the last quarter?

Why it matters: Changes in the collection process could directly impact the dues collection rate. Expected answer: No significant changes to the collection process. Impact on approach: If changes were made, we'd focus on those specific alterations; if not, we'll look at other factors.

  • Given the entertainment industry's cyclical nature, I'm curious about the historical context. How does this 15% drop compare to typical seasonal fluctuations in dues collection?

Why it matters: Understanding if this is an anomaly or part of a pattern helps prioritize our response. Expected answer: This drop is significantly larger than typical seasonal variations. Impact on approach: If seasonal, we'd focus on improving resilience to cyclical changes; if anomalous, we'd investigate recent events or changes.

  • Considering potential external factors, has there been any significant shift in the entertainment industry landscape, such as major studio shutdowns or strikes, that might affect members' ability to pay dues?

Why it matters: External industry factors could be influencing members' financial situations. Expected answer: There have been some industry disruptions, but nothing unprecedented. Impact on approach: Major disruptions would lead us to focus on member support and flexible payment options.

  • Thinking about the membership base, has there been any notable change in the composition of SAG-AFTRA membership, such as an influx of new members or a significant number of retirements?

Why it matters: Changes in membership composition could affect overall dues collection patterns. Expected answer: No significant changes in membership composition. Impact on approach: If there were changes, we'd analyze how different member segments are impacted and tailor our solutions accordingly.

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