Introduction
The recent 15% drop in SAG-AFTRA's member dues collection rate is a concerning trend that requires immediate attention and a thorough analysis. As we delve into this issue, we'll systematically examine potential causes, gather relevant data, and develop a strategic plan to address the root cause and prevent future occurrences.
Framework overview
This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.
Step 1
Clarifying Questions (3 minutes)
Why it matters: Changes in the collection process could directly impact the dues collection rate. Expected answer: No significant changes to the collection process. Impact on approach: If changes were made, we'd focus on those specific alterations; if not, we'll look at other factors.
Why it matters: Understanding if this is an anomaly or part of a pattern helps prioritize our response. Expected answer: This drop is significantly larger than typical seasonal variations. Impact on approach: If seasonal, we'd focus on improving resilience to cyclical changes; if anomalous, we'd investigate recent events or changes.
Why it matters: External industry factors could be influencing members' financial situations. Expected answer: There have been some industry disruptions, but nothing unprecedented. Impact on approach: Major disruptions would lead us to focus on member support and flexible payment options.
Why it matters: Changes in membership composition could affect overall dues collection patterns. Expected answer: No significant changes in membership composition. Impact on approach: If there were changes, we'd analyze how different member segments are impacted and tailor our solutions accordingly.
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