How can naviHealth's post-acute care management platform balance comprehensive patient data collection with ease of use for clinicians?

Introduction

The challenge at hand is balancing comprehensive patient data collection with ease of use for clinicians in naviHealth's post-acute care management platform. This trade-off is crucial for ensuring high-quality patient care while maintaining clinician efficiency and satisfaction. I'll analyze this problem through the lens of product strategy, user experience, and technical feasibility.

Step 1

Clarifying Questions (3 minutes)

• Context: I'm assuming naviHealth's platform is used primarily in post-acute care settings. Could you confirm if this is accurate, or if it's also used in other healthcare environments?

Why it matters: Impacts user needs and data collection requirements Expected answer: Primarily post-acute, some acute care usage Impact on approach: Would focus on post-acute workflows, consider acute care as secondary

• Business Context: Based on the healthcare industry, I'm thinking reimbursement accuracy might be a key driver. How does data completeness impact naviHealth's revenue model or value proposition to healthcare providers?

Why it matters: Helps prioritize data collection vs. usability Expected answer: Critical for accurate reimbursement and care quality metrics Impact on approach: May need to ensure certain data fields are mandatory

• User Impact: Considering clinician workflows, I'm curious about the current time spent on data entry. What's the average time clinicians spend inputting data per patient, and how does this compare to industry benchmarks?

Why it matters: Quantifies the current user burden and potential for improvement Expected answer: Higher than desired, opportunity for optimization Impact on approach: Would focus on streamlining high-impact, time-consuming data entry tasks

• Technical: Given the complexity of healthcare data, I'm wondering about the current system architecture. Is the platform cloud-based with real-time updates, or does it have offline capabilities for areas with poor connectivity?

Why it matters: Influences potential solutions for data collection and synchronization Expected answer: Cloud-based with limited offline capabilities Impact on approach: Could explore progressive web app techniques for offline data collection

• Resource: Considering the potential scope of changes, I'm curious about the development team's capacity. How many engineers and designers are dedicated to this platform, and what's their current workload?

Why it matters: Determines feasibility of different solution approaches Expected answer: Moderate team size with competing priorities Impact on approach: May need to prioritize high-impact, lower-effort improvements initially