How can Intersection improve its Link NYC kiosks to better serve visually impaired users?

Introduction

To improve Link NYC kiosks for visually impaired users, we need to consider accessibility features, user interface design, and innovative technologies that can enhance their experience. I'll approach this challenge by analyzing user segments, identifying pain points, generating solutions, and proposing metrics to measure success.

Step 1

Clarifying Questions

• Looking at the product context, I'm thinking about the primary use cases for visually impaired users. Could you share more about how these users currently interact with Link NYC kiosks and what features they use most frequently?

Why it matters: This helps us focus on the most critical areas for improvement. Expected answer: Visually impaired users primarily use the kiosks for wayfinding, accessing public information, and making phone calls. Impact on approach: We'd prioritize enhancing these core features rather than adding new ones.

• Considering user behavior, I'm curious about the current accessibility features. What specific accommodations are already in place for visually impaired users, and how effective have they been?

Why it matters: Identifies gaps in existing accessibility features and areas for improvement. Expected answer: The kiosks have some basic screen reader compatibility and large text options, but user feedback suggests they're not sufficient. Impact on approach: We'd focus on enhancing and expanding these features rather than starting from scratch.

• Thinking about external factors, I'm wondering about any upcoming regulations or industry standards related to public kiosk accessibility. Are there any new guidelines we need to consider in our improvements?

Why it matters: Ensures our solutions are compliant and future-proof. Expected answer: There are new ADA guidelines for public kiosks coming into effect next year. Impact on approach: We'd prioritize solutions that meet or exceed these upcoming standards.

• Regarding company alignment, I'd like to understand how improving accessibility for visually impaired users fits into Intersection's broader goals. What are the key business objectives driving this initiative?

Why it matters: Helps align our solutions with overall company strategy. Expected answer: Intersection aims to increase usage among diverse populations and position itself as a leader in inclusive smart city technology. Impact on approach: We'd focus on solutions that not only improve accessibility but also showcase innovation and expand the user base.