What factors are contributing to the recent 20% increase in staff turnover within Huron's higher education advisory services?

Introduction

The recent 20% increase in staff turnover within Huron's higher education advisory services is a critical issue that demands immediate attention. This analysis will systematically identify, validate, and address the root causes while considering both short-term and long-term implications for the organization.

To tackle this complex problem, I'll follow a structured approach that covers issue identification, hypothesis generation, validation, and solution development. My goal is to provide a comprehensive understanding of the factors contributing to increased turnover and develop actionable strategies to mitigate this trend.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking there might be seasonal patterns. Has this increase occurred during a specific time of year or is it consistent across all quarters?

Why it matters: Seasonal patterns could indicate cyclical issues rather than systemic problems. Expected answer: The increase has been consistent over the past two quarters. Impact on approach: If seasonal, we'd focus on annual cycles; if consistent, we'd look at recent changes.

• Considering the scope, I'm curious about the distribution. Is this turnover increase uniform across all levels of staff, or is it concentrated in certain roles or experience levels?

Why it matters: Helps identify if the issue is widespread or specific to certain groups. Expected answer: The increase is more pronounced among mid-level consultants with 3-5 years of experience. Impact on approach: Would focus on factors affecting mid-career professionals if concentrated.

• Thinking about recent changes, have there been any significant shifts in company policies, compensation structures, or project assignments in the past 6-12 months?

Why it matters: Recent changes often correlate with shifts in employee satisfaction and retention. Expected answer: A new project allocation system was implemented 8 months ago. Impact on approach: Would investigate the impact of this new system on employee satisfaction and workload.

• Considering external factors, has there been any notable increase in competitive hiring or industry shifts in the higher education advisory sector?

Why it matters: External market forces can significantly impact retention rates. Expected answer: Several new boutique firms have entered the market, aggressively recruiting experienced consultants. Impact on approach: Would analyze our competitive positioning and value proposition to employees.