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Product Management Root Cause Analysis Question: Investigating sudden drop in Facebook Events discovery via search results
Image of author vinay

Vinay

Updated Dec 6, 2024

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Asked at Meta

15 mins

Why has Facebook Events discovery decreased by 45% in search results?

Data Analysis Problem Solving Product Strategy Social Media Event Management Search Technology
Data Analysis Root Cause Analysis User Behavior Search Algorithms Event Discovery

Introduction

Facebook Events discovery has decreased by 45% in search results, indicating a significant drop in visibility and potential user engagement. This analysis will systematically identify, validate, and address the root cause while considering both immediate and long-term implications for the Events feature and overall platform performance.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a recent algorithm change. Has there been any significant update to Facebook's search algorithm in the past month?

Why it matters: Algorithm changes can dramatically affect search results visibility. Expected answer: Yes, there was a recent update. Impact on approach: If confirmed, we'd focus on understanding the algorithm change and its specific impact on Events.

  • Considering user behavior, I'm wondering if there's been a shift in how people are discovering events. Has there been any change in the usage of the dedicated Events tab or mobile app?

Why it matters: This could indicate a change in user preferences rather than a search issue. Expected answer: Usage of the Events tab has remained stable. Impact on approach: If usage has shifted, we'd need to investigate why users are moving away from search for event discovery.

  • Thinking about the Events feature itself, have there been any recent changes to event creation or promotion tools?

Why it matters: Changes in how events are created or promoted could affect their searchability. Expected answer: No major changes to event creation tools. Impact on approach: If there have been changes, we'd need to examine how they might be impacting event visibility in search.

  • Considering the metric itself, I'm curious about the definition of "discovery." Are we measuring clicks, impressions, or something else?

Why it matters: Understanding the exact metric helps pinpoint where in the user journey the drop-off is occurring. Expected answer: Discovery is measured by impressions in search results. Impact on approach: This would focus our investigation on visibility rather than user interaction post-search.

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