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Product Management Root Cause Analysis Question: Investigating sudden drop in Facebook Fundraiser visibility on News Feed
Image of author vinay

Vinay

Updated Dec 6, 2024

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Asked at Meta

15 mins

Why has Facebook Fundraiser visibility decreased by 60% in News Feed?

Data Analysis Problem-Solving Product Strategy Social Media Nonprofit Tech Charitable Giving
User Engagement Data Analysis Root Cause Analysis Social Impact News Feed Algorithms

Introduction

Facebook Fundraisers have been a powerful tool for social impact, allowing users to leverage their networks for charitable causes. The 60% decrease in News Feed visibility is a significant issue that could hamper the platform's ability to drive meaningful change. I'll approach this problem systematically, focusing on identifying the root cause and developing both short-term fixes and long-term strategies to address it.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a recent algorithm change. Has there been any significant update to the News Feed algorithm in the past month?

Why it matters: Algorithm changes often have unintended consequences on content visibility. Expected answer: Yes, there was a recent update prioritizing personal connections. Impact on approach: If confirmed, we'd focus on how the algorithm treats Fundraiser content.

  • Considering user behavior, I'm curious about engagement rates. Have you noticed any changes in user interactions with Fundraiser posts recently?

Why it matters: Decreased engagement could lead to lower visibility in the News Feed. Expected answer: Engagement rates have remained relatively stable. Impact on approach: If stable, we'd look more closely at other factors affecting visibility.

  • Thinking about seasonality, I wonder if this aligns with any particular time of year. Is this decrease consistent across all regions and time zones?

Why it matters: Seasonal factors could explain temporary fluctuations in visibility. Expected answer: The decrease is observed globally and doesn't align with any specific season. Impact on approach: If global, we'd focus on platform-wide issues rather than regional factors.

  • Considering technical aspects, I'm wondering about any recent changes to the Fundraiser feature itself. Have there been any updates to how Fundraisers are created or shared in the last few weeks?

Why it matters: Technical changes could inadvertently affect how Fundraisers appear in the News Feed. Expected answer: No significant changes to the Fundraiser feature itself. Impact on approach: If no changes, we'd look more closely at News Feed mechanics and user behavior.

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