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Product Management RCA Question: Investigating sudden drop in Instagram ad impressions
Image of author vinay

Vinay

Updated Dec 6, 2024

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Asked at Meta

15 mins

Why did Instagram Ads impression delivery drop by 55%?

Data Analysis Problem Solving Strategic Thinking Social Media Digital Advertising E-commerce
User Engagement Root Cause Analysis Metric Analysis Algorithm Optimization Ad Tech

Introduction

Instagram's 55% drop in ad impression delivery is a critical issue that demands immediate attention. This significant decline could have far-reaching consequences for the platform's revenue, user experience, and advertiser satisfaction. I'll approach this problem systematically, examining potential causes from multiple angles and proposing data-driven solutions.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking this might be a recent change. When exactly did you first notice this 55% drop?

Why it matters: Pinpointing the timeframe helps identify potential triggers. Expected answer: Within the last week or month. Impact on approach: A sudden drop suggests a specific event, while a gradual decline indicates a systemic issue.

  • Considering user segments, I'm wondering if this affects all advertisers equally. Have you noticed any patterns in terms of advertiser size or industry?

Why it matters: Segmentation could reveal targeted issues or algorithmic biases. Expected answer: Varied impact across different advertiser segments. Impact on approach: Uneven impact would lead to investigating segment-specific factors.

  • Given the scale of the drop, I'm curious about any recent major product updates. Have there been any significant changes to the ad delivery system or algorithm recently?

Why it matters: Product changes often have unintended consequences on metrics. Expected answer: Information about recent updates or confirmation of no major changes. Impact on approach: Recent changes would be a primary focus for investigation.

  • Thinking about external factors, has there been any shift in competitor activity or market conditions that might explain this drop?

Why it matters: External factors could be influencing advertiser behavior or user engagement. Expected answer: Insights into market trends or competitor actions. Impact on approach: Significant external factors would require a broader market analysis.

  • Considering the technical aspect, I'm wondering about the reliability of our measurement systems. Can we confirm that the way we're tracking ad impressions hasn't changed?

Why it matters: Ensures the observed drop is real and not a measurement artifact. Expected answer: Confirmation of consistent measurement methods. Impact on approach: Any changes in measurement would require a deep dive into data integrity.

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