What metrics would you use to evaluate Skillsoft's Percipio learning experience platform?

Introduction

Evaluating Skillsoft's Percipio learning experience platform requires a comprehensive approach to product success metrics. To address this challenge effectively, I'll follow a structured framework that covers core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Skillsoft's Percipio is an intelligent learning experience platform designed to deliver personalized, AI-driven content recommendations and learning paths. It caters to organizations seeking to upskill their workforce and individuals looking to enhance their professional development.

Key stakeholders include:

1. Corporate clients (HR/L&D departments)
2. Individual learners
3. Content creators/partners
4. Skillsoft's management and shareholders

The user flow typically involves:

1. Onboarding and profile creation
2. Skill assessment
3. Personalized content recommendations
4. Course engagement and completion
5. Progress tracking and certification

Percipio fits into Skillsoft's broader strategy of becoming the leading provider of corporate learning solutions, competing with platforms like Coursera for Business and LinkedIn Learning.

In terms of product lifecycle, Percipio is in the growth stage, having been launched in 2017 and continually evolving with new features and content partnerships.

As a software product, Percipio's key considerations include:

• Cloud-based deployment model
• Integration with HR systems and LMS platforms
• Mobile and desktop accessibility
• Content delivery and streaming infrastructure