What factors are contributing to the decreased completion rates for Skillsoft's Leadership Development Program courses this quarter?

Introduction

The decreased completion rates for Skillsoft's Leadership Development Program courses this quarter present a complex challenge that requires a systematic approach to identify and address the root cause. As we delve into this issue, we'll examine various factors that could be contributing to this decline, considering both internal and external influences on course completion rates.

Step 1

Clarifying Questions (3 minutes)

• Looking at the timing, I'm thinking there might be seasonal factors at play. Has this decrease in completion rates been observed in previous quarters or is it unique to this one?

Why it matters: Seasonal patterns could indicate external factors rather than product issues. Expected answer: This is a new trend not seen in previous quarters. Impact on approach: If seasonal, we'd focus on adapting to cyclical demand; if new, we'd investigate recent changes.

• Considering user segments, I'm curious about the distribution of the decline. Are we seeing a uniform decrease across all user types, or is it more pronounced in specific segments?

Why it matters: Helps identify if the issue is global or specific to certain user groups. Expected answer: The decline is more significant among mid-level managers. Impact on approach: We'd focus on understanding the unique challenges faced by this segment.

• Thinking about recent changes, have there been any updates to the course content, platform, or user interface in the past quarter?

Why it matters: Recent changes could directly impact user experience and completion rates. Expected answer: A new mobile interface was launched at the beginning of the quarter. Impact on approach: We'd investigate the usability and adoption of the new interface.

• Regarding performance metrics, has there been any change in how completion rates are calculated or tracked?

Why it matters: Ensures we're comparing apples to apples and not facing a data anomaly. Expected answer: No changes in calculation methods. Impact on approach: Confirms the issue is with actual completion rates, not measurement discrepancies.