What metrics would you use to evaluate WW International's WW app?

Introduction

Evaluating the success of WW International's WW app requires a comprehensive approach to product metrics. To address this product success metrics challenge effectively, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

The WW app is a digital companion to WW International's weight loss and wellness program. It's designed to help users track their food intake, physical activity, and weight loss progress while providing motivation and support.

Key stakeholders include:

• Users: Seeking to lose weight and improve overall health
• WW International: Aiming to retain subscribers and drive revenue
• Healthcare providers: Interested in patient outcomes
• Advertisers/partners: Looking for engagement with health-conscious consumers

User flow:

1. Sign-up/login: Users create an account or log in to existing one
2. Goal setting: Users input weight loss goals and preferences
3. Daily tracking: Log meals, activities, and weight
4. Community engagement: Participate in challenges, connect with other users
5. Progress review: Check progress towards goals, receive personalized tips

The app is central to WW's digital transformation strategy, moving from traditional in-person meetings to a more accessible, always-on support system. This shift aims to attract younger, tech-savvy users while retaining their core audience.

Competitors like Noom and MyFitnessPal offer similar features, but WW differentiates itself with its long-standing brand reputation and scientifically-backed point system.

Product Lifecycle Stage: Mature - The WW app has been around for several years and has a large user base, but continues to evolve with new features and improvements to stay competitive in the crowded health and wellness app market.