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Product Management Root Cause Analysis Question: Investigating Instagram Explore's content freshness problem
Image of author vinay

Vinay

Updated Dec 6, 2024

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Asked at Meta

15 mins

Why are Instagram Explore recommendations showing 50% stale content?

Data Analysis Problem-Solving Product Strategy Social Media Content Discovery Machine Learning
Social Media User Engagement Root Cause Analysis Recommendation Systems Content Freshness

Introduction

Instagram Explore's recommendation system showing 50% stale content is a critical issue that directly impacts user engagement and satisfaction. This analysis will systematically identify, validate, and address the root cause while considering both immediate and long-term implications for the product.

I'll approach this problem by first clarifying the context, then ruling out external factors before diving deep into the product mechanics, metric breakdown, and data analysis. From there, I'll form hypotheses, conduct root cause analysis, and propose validation methods and solutions.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the content freshness, I'm thinking there might be an issue with the recommendation algorithm. Has there been any recent change to the algorithm or content indexing process?

Why it matters: Algorithm changes could directly affect content freshness. Expected answer: Yes, there was a recent update. Impact on approach: If yes, we'd focus on the algorithm change; if no, we'd look at other factors.

  • Considering user behavior, I'm curious about engagement metrics. Have we seen any significant changes in user interaction patterns with Explore content recently?

Why it matters: Changes in user behavior could influence the recommendation system. Expected answer: Slight decrease in engagement. Impact on approach: If engagement has dropped, we'd investigate user preferences and content quality.

  • Thinking about content sources, I'm wondering if there have been any changes in how content is sourced or categorized for Explore. Has the content pipeline been modified recently?

Why it matters: Changes in content sourcing could affect the diversity and freshness of recommendations. Expected answer: No recent changes to content sourcing. Impact on approach: If unchanged, we'd look at other factors; if changed, we'd investigate the new sourcing method.

  • Considering system performance, I'm curious about any recent infrastructure changes or scaling issues. Have there been any significant backend modifications or capacity constraints?

Why it matters: Technical issues could affect the recommendation system's ability to surface fresh content. Expected answer: Some scaling challenges due to user growth. Impact on approach: If there are technical issues, we'd prioritize infrastructure investigation.

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