What improvements could Gloat make to its internal talent marketplace platform to increase employee engagement and retention?

Introduction

To improve Gloat's internal talent marketplace platform and increase employee engagement and retention, we need to analyze the current user experience, identify pain points, and develop innovative solutions. I'll approach this challenge by examining key stakeholders, segmenting users, analyzing pain points, generating solutions, and proposing metrics for success.

Step 1

Clarifying Questions (5 mins)

• Looking at Gloat's position in the market, I'm curious about the platform's current adoption rate within organizations. Could you share insights on the percentage of employees actively using the platform in our client companies?

Why it matters: This helps us understand if we need to focus on increasing adoption or improving the experience for existing users. Expected answer: 60-70% adoption rate in most client companies. Impact on approach: If adoption is high, we'll focus on enhancing user experience; if low, we'll prioritize onboarding and awareness.

• Considering the evolving nature of workplace skills, I'm wondering about the frequency of skill updates on the platform. How often do employees typically update their skill profiles on Gloat?

Why it matters: This impacts the accuracy and relevance of job matches. Expected answer: On average, employees update their skills every 6-12 months. Impact on approach: If infrequent, we might need to focus on encouraging regular updates.

• Given the importance of data in talent management, I'm interested in understanding the integration capabilities of Gloat. How well does the platform currently integrate with other HR systems like performance management or learning management systems?

Why it matters: Integration affects the holistic view of employee capabilities and development. Expected answer: Basic integration with some popular HR systems, but room for improvement. Impact on approach: Strong integration might lead us to focus on data utilization, while weak integration would prioritize building better connections.

• Considering the global nature of many organizations, I'm curious about the platform's language and localization features. How well does Gloat currently support multiple languages and regional job markets?

Why it matters: This affects the platform's usability and relevance in multinational companies. Expected answer: Support for major languages, but limited localization for specific job markets. Impact on approach: Limited support would lead us to prioritize improved localization features.