How would you define the success of Zillow's 3D Home tours?

Introduction

Defining the success of Zillow's 3D Home tours requires a comprehensive approach that considers multiple stakeholders and metrics. To address this product success metrics challenge effectively, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

Zillow's 3D Home tours are an interactive feature allowing potential buyers to virtually walk through properties listed on the platform. This technology enables users to explore homes remotely, providing a more immersive experience than traditional photos.

Key stakeholders include:

• Home buyers: Seeking detailed property information
• Sellers and agents: Looking to showcase properties effectively
• Zillow: Aiming to increase engagement and conversions

User flow:

1. Users browse listings and select a property with a 3D tour
2. They interact with the 3D model, moving through rooms and exploring details
3. Users can switch between 3D and traditional photo views, as well as floor plans

This feature aligns with Zillow's strategy to provide comprehensive property information and improve the home-buying experience. Compared to competitors like Redfin or Realtor.com, Zillow's 3D tours offer a more interactive and user-friendly interface.

Product Lifecycle Stage: Growth - 3D tours are gaining traction but haven't reached full market penetration. Zillow is likely focusing on increasing adoption and refining the technology.