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Product Management Root Cause Analysis Question: Investigating Instagram's sudden engagement decline
Image of author vinay

Vinay

Updated Nov 15, 2024

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Asked at Meta

12 mins

Diagnose a 15% drop in Instagram engagement.

Data Analysis Problem Solving Strategic Thinking Social Media Digital Marketing Tech
Social Media Product Strategy User Engagement Data Analysis Root Cause Analysis

Introduction

A 15% drop in Instagram engagement is a significant issue that requires immediate attention and a thorough analysis. This decline could have far-reaching implications for user retention, content creation, and overall platform health. I'll approach this problem systematically, examining various factors that could contribute to this engagement decrease.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • What specific metrics are we using to measure engagement? (e.g., likes, comments, shares, time spent)

  • Over what time period has this 15% drop occurred?

  • Are there any specific user segments or content types more affected than others?

  • Have there been any recent product updates or algorithm changes?

  • Are we seeing similar trends on competitor platforms?

  • Has there been any change in how we measure or define engagement recently?

Why these questions matter: Understanding the context and specifics of the engagement drop is crucial for accurate analysis. Hypothetical answers could reveal whether this is a sudden change or a gradual decline, affecting all users or specific segments, which would significantly impact our approach.

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