Introduction
Improving Skillshare's project-based learning to better showcase student progress and achievements is a critical challenge that directly impacts user engagement, retention, and the platform's overall value proposition. To address this, we'll need to consider the unique aspects of Skillshare's ecosystem, including its diverse user base, the variety of courses offered, and the competitive landscape of online learning platforms.
I'll approach this problem by first asking clarifying questions, then segmenting our users, analyzing pain points, generating solutions, evaluating and prioritizing those solutions, and finally proposing metrics to measure success. Let's begin with some key questions to ensure we're aligned on the problem and context.
Step 1
Clarifying Questions
Why it matters: Helps identify gaps in the current system and areas for improvement Expected answer: Basic completion badges, but limited visibility of actual project work Impact on approach: Would focus on enhancing project visibility and creating more granular progress indicators
Why it matters: Influences how we design a flexible yet consistent progress tracking system Expected answer: Significant variation, from quick 1-hour projects to multi-week endeavors Impact on approach: Would need to create an adaptive system that accommodates various project types and durations
Why it matters: Helps us understand user behavior and design features that align with natural sharing tendencies Expected answer: Some sharing on social media, but limited in-platform sharing options Impact on approach: Would explore integrated sharing features and potential community-building elements
Why it matters: Identifies potential areas for competitive advantage Expected answer: Competitors focus more on course completion rather than project quality Impact on approach: Would emphasize quality of work and practical skill demonstration in our solution
Pause for Reflection
Before we move on to user segmentation, let's take a moment to reflect on these insights and ensure we're aligned on the key aspects of the problem.
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