How would you improve Harvey's Microsoft Word add-in for lawyers drafting and negotiating contracts?

Introduction

Lawyers live in Microsoft Word. Contracts, briefs, memos and redlines are drafted, negotiated and finalised there, often with tracked changes flowing between firms. Harvey offers an add-in for Word that brings Harvey Assistant into the document, so lawyers can ask questions about a draft, generate or revise clauses, and propose redlines without leaving the file. Harvey has also expanded its Microsoft 365 integrations in 2026.

The prompt asks how we would improve Harvey's Word add-in for lawyers drafting and negotiating contracts. I'll clarify the context, segment users, map the drafting journey, identify pain points, generate and prioritise solutions, and define metrics.

Step 1

Clarifying Questions (5 mins)

• Looking at usage, how does add-in activity compare with the Harvey web app?

Why it matters: Shows whether the add-in is underused or simply used differently. Expected answer: About 30% of Harvey users have installed the add-in, but only a third of those use it weekly, while the web app is used daily. Impact on approach: Focus on what stops installed users from making it a habit.

• Which users and document types are we prioritising?

Why it matters: Litigation briefs and transactional contracts are drafted differently. Expected answer: Transactional lawyers at large firms and in-house teams working on commercial contracts. Impact on approach: Design around redlining, clause drafting and negotiation.

• Are there technical constraints?

Why it matters: Word add-ins have limited screen space and access to document structure. Expected answer: The add-in runs in a side panel and can read and edit the document, including tracked changes. Impact on approach: Solutions must work in a narrow panel and respect tracked changes.

• What is the business goal?

Why it matters: Aligns the improvement. Expected answer: Increase daily active usage and seat expansion at renewal by making Harvey part of every drafting session. Impact on approach: Measure weekly active add-in users and tasks completed in Word.