How would you define the success of Intermountain Healthcare's LiVe Well health and wellness program?

Introduction

Defining the success of Intermountain Healthcare's LiVe Well health and wellness program requires a comprehensive approach that considers multiple stakeholders and metrics. To address this product success metrics challenge, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.

Step 1

Product Context

LiVe Well is Intermountain Healthcare's comprehensive health and wellness program designed to improve the overall health of individuals and communities. Key stakeholders include:

1. Patients/Members: Seeking improved health outcomes and quality of life
2. Healthcare Providers: Aiming to deliver better care and reduce healthcare costs
3. Intermountain Healthcare: Striving to fulfill its mission and maintain financial sustainability
4. Community Partners: Collaborating to create healthier communities

The user flow typically involves:

1. Enrollment: Patients sign up for the program, often through their healthcare provider or employer
2. Assessment: Participants complete health risk assessments and biometric screenings
3. Goal Setting: Users work with health coaches to set personalized health goals
4. Engagement: Participants access resources, attend classes, and use digital tools
5. Monitoring: Regular check-ins and progress tracking
6. Reassessment: Periodic evaluations to measure progress and adjust goals

LiVe Well aligns with Intermountain's broader strategy of preventive care and population health management. Compared to competitors like Kaiser Permanente's Thrive program, LiVe Well emphasizes community partnerships and integration with clinical care.

Product Lifecycle Stage: LiVe Well is in the growth stage, with ongoing expansion of services and increasing adoption rates. The program continues to evolve based on user feedback and emerging health trends.