Introduction
Measuring the success of Intermountain Healthcare's Connect Care telehealth service requires a comprehensive approach that considers multiple stakeholders and metrics. To address this product success metrics challenge effectively, I'll follow a structured framework covering core metrics, supporting indicators, and risk factors while considering all key stakeholders.
I'll follow a simple success metrics framework covering product context, success metrics hierarchy.
Step 1
Product Context
Connect Care is Intermountain Healthcare's telehealth platform, offering virtual consultations with healthcare providers. Key stakeholders include patients, healthcare providers, insurance companies, and Intermountain Healthcare itself.
The user flow typically involves:
- Patient registration and scheduling
- Virtual waiting room
- Video consultation with a healthcare provider
- Post-consultation follow-up and prescription (if needed)
Connect Care aligns with Intermountain's strategy of improving healthcare accessibility and reducing costs. Compared to competitors like Teladoc or Amwell, Connect Care benefits from integration with Intermountain's existing healthcare network.
As a mature product in the growth stage, Connect Care faces challenges in scaling while maintaining quality and expanding its service offerings.
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